To all Advisor Partners,
The centerpiece of the new platform is an online interview. After a few initial questions, the platform assigns and introduces the attorney who will be responsible for your client's plan. The online interview gathers client data and replaces the existing paper Document Preparation Form.
The online interview is dynamic (the questions asked are based on the answers from previous questions). As a result the interview is much more thorough. The logic built into the online interview is conducting the attorney review process. If your client's situation is too complex for automated review the platform will pull the file from the automated process and require that the attorney finalize the interview in person.
Be advised that as of September 1, 2016 the attorney review process will be driven entirely by the online platform. Please make sure your clients understand, in most cases, the attorney will authorize the preparation of their estate plan without any further involvement. In the unlikely event that the attorney determines he needs to talk with your client, he will personally reach out to your client for additional information and clarification.
Using the online platform produces a much higher-quality intake interview, protects the advisor from engaging in the unauthorized practice of law, and ensures that all attorney reviews are completed in a timely and professional manner. Finally, using the platform, the attorney is able to quickly identify potential problem areas and focus his professional time on more complex clients.
The turn around time for clients that qualify for the automated attorney review is significantly less than Legacy's previous procedure. The new system average is 2 business days, from the time the online interview is finalized to when completed documents are printed and shipped. Under the old system the average was just over 20 days, with many cases taking 30 plus days to complete.
We appreciated all the good work you do for your clients. We are committed to providing you quality estate planning services.
Contact Estate Plan Support here if you have any questions.